Terms of Service

Effective October 13th, 2026

Welcome to Retain by CozyIntellect Inc.

Cozy Intellect Inc. ("Retain," "we," "us," "our") provides its services (described below) through its website located at https://retainapp.ai (the "Site") and through its applications and related services (collectively, such services, including any new features and applications, and the Site, the "Service(s)"), subject to the following Terms of Service (as amended from time to time, these "Terms of Service"). These Terms of Service are effective as of the date you and Retain enter into an online order or you otherwise complete the online ordering flow on the Service (the "Effective Date"). If you are accepting these Terms of Service on behalf of your employer, organization or another entity (collectively, an "Entity") (which will be deemed to be the case if you sign up for a Service using an email address from such Entity), then you represent and warrant that (a) you have read and understand these Terms of Service, (b) you have full legal authority to bind such Entity to these Terms of Service and (c) you agree to these Terms of Service on behalf of such Entity. As used in the remainder of these Terms of Service, "You" means the Entity you represent in accepting these Terms of Service or, if that does not apply, you individually.

We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. We will also notify you, either through the Services user interface, in an email notification or through other reasonable means. Any such changes will become effective no earlier than fourteen (14) days after they are posted, provided that if you have paid for a subscription to a Service ("Subscription"), then with respect to that Service any such change will take effect at the next renewal of your Subscription, except as set forth below. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.

1. Eligibility

To use the Service, you must:

Be at least eighteen (18) years old and legally able to enter into binding contracts;
Complete the account registration process accurately and in full;
Agree to these Terms and any other terms or policies referenced herein;
Provide and maintain true, complete, and up-to-date contact and billing information;
Not reside in or ordinarily be located in any country or region subject to comprehensive U.S. embargo or sanctions, including Cuba, Iran, North Korea, Syria, the regions of Crimea, Zaporizhzhia, and Kherson, and the DNR and LNR regions of Ukraine, or otherwise be prohibited from using the Service under U.S. or other applicable law;
Not be listed on any U.S. or applicable jurisdiction government list of prohibited or restricted parties, including but not limited to the U.S. Treasury Department's Specially Designated Nationals List or the Commerce Department's Entity List.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THE AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTION) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST RETAIN ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS, AND (3) YOU MAY NOT BE ABLE TO HAVE ANY CLAIMS YOU HAVE AGAINST US RESOLVED BY A JURY OR IN A COURT OF LAW.

In addition, when using certain services, you will be subject to additional terms applicable to such services that may be posted on the Service from time to time, including, without limitation, the Acceptable Use Policy located at https://retainapp.ai/acceptable-use and Privacy Policy located at https://retainapp.ai/privacy-policy. All such terms are hereby incorporated by reference into these Terms of Service. If you are an individual, our Privacy Policy will apply to you and you consent to our collection and use of personal data as outlined therein, or if you are an Entity, our Privacy Policy will apply to your end users.

2. Registration and Account Security

You must provide accurate information when creating your account and are responsible for keeping login credentials secure. Notify us immediately of unauthorized use.

By using the Service, you represent and warrant that you meet all of the above requirements and agree not to use the Service in any way that violates applicable laws or regulations. Cozy Intellect Inc. reserves the right to refuse access to the Service, close accounts, or revise eligibility criteria at its sole discretion.

2.1 Registration:

To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete registration information and to promptly update this information as necessary. Failure to do so may result in suspension or termination of your account.

2.2 Account Security:

We implement reasonable technical and organizational measures to help secure your account information. However, no system can be guaranteed to be 100% secure. You agree to use best practices, including strong passwords and safeguarding your devices, to protect your account access.

3. Use of Services and Restrictions

3.1 Use of the Services:

Subject to your compliance with this Agreement, we grant you a limited, non-transferable, non-sublicensable, non-exclusive license to access and use the Services for your internal business or personal purposes. You may not copy, modify, distribute, sell, or lease any part of our Services, nor may you reverse engineer or attempt to extract the source code of the software used to provide the Services, unless laws prohibit these restrictions or you have our written permission.

3.2 Restrictions:

You agree not to use the Services in any way that:

Violates any applicable law or regulation;
Infringes upon or misappropriates the intellectual property or other rights of any third party;
Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
Interferes with the operation or security of the Services;
Attempts to gain unauthorized access to other user accounts or Service-related systems;
Attempts to benchmark or replicate the Services in a competing product.

Violations of these restrictions may result in immediate suspension or termination of your account, and legal action where applicable.

4. Third-Party Integrations

4.1. Gmail™ Integration

If opted-in, RetainApp.AI accesses your Gmail™ account to summarize emails, generate drafts, and analyze topics via OpenAI. Email data is securely cached and TLS encrypted. Data is shared with OpenAI solely for summarization and embedding.

* Gmail™ is a trademark of Google LLC.

4.2. Google Calendar™ Integration

If opted-in, RetainApp.AI fetches calendar events to display events, join meetings, and associate notes. Events are accessed with read-only permissions, cached locally, and never stored on our servers.

* Google Calendar™ is a trademark of Google LLC.

5. Fees and Payment

Pricing is provided on our website. You agree to timely payment and acknowledge pricing can change with notice. You are responsible for applicable taxes.

6. Feedback

We value your feedback and suggestions regarding our Services. By submitting feedback, you grant Cozy Intellect Inc. a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid license to use, reproduce, modify, create derivative works from, distribute, publicly display, and otherwise exploit your feedback in any manner without restriction.

7. Confidentiality and Data Protection

You agree to maintain confidentiality of non-public information from CozyIntellect. We handle your personal data as outlined in our Privacy Policy.

8. Fees and Payment

8.1 Pricing and Billing:

Fees for the Services are described on our website or in a separate ordering document. You agree to pay all applicable fees in accordance with the billing terms in effect at the time the fee becomes payable. We reserve the right to change our pricing by providing advance notice via the Service or to your account email. Continued use of the Service after such changes become effective constitutes your agreement to the new pricing.

All payments must be made using a valid payment method accepted by us. If your payment method fails or your account is past due, we may suspend or terminate your access to the Services. You agree to provide current, complete, and accurate billing information, and to promptly update such information if it changes.

8.2 Taxes:

You are responsible for any duties, customs fees, or taxes (other than our income tax) associated with the sale or use of the Services, including any related penalties or interest. If we are required to collect or pay any taxes on your behalf, you agree to pay the amount invoiced to you.

9. Intellectual Property

All intellectual property rights in RetainApp.AI Services are owned by CozyIntellect Inc. or licensors. No transfer of rights occurs under this Agreement.

10. Use of AI Features

Retain may offer or integrate artificial intelligence features within the Service (each, an “AI Model”) to support your productivity, including helping you summarize content, draft communications, generate insights, and search across your data. These AI Models are considered part of the Service.

You are solely responsible for any data, instructions, prompts, text, or other material that you provide when using these features ("Inputs"), and for reviewing any resulting content ("Outputs"). You acknowledge and agree that Outputs may be inaccurate, non-unique, or not suitable for use without further review or modification. Outputs should not be relied upon as legal, business, or professional advice, and you are solely responsible for validating their accuracy and fitness for your purpose.

Outputs may not be eligible for copyright or intellectual property protection and may be similar or identical to content generated for other users. You are not required to use any Outputs and should modify or discard them as appropriate.

Retain leverages third-party AI service providers including OpenAI, Anthropic, and Google Gemini API. These providers may process and store Inputs and Outputs in order to deliver the AI-powered functionality within the Service. By using the AI features, you authorize the use of these third-party processors under their applicable terms and privacy policies.

Cozy Intellect Inc. does not permit the use of your Inputs or Outputs by third-party AI providers for the training or development of generalized machine learning models. Additionally, we exclusively use paid versions of these AI services where applicable, such as the Google Gemini API Paid Services, which ensures your data is not used to improve the provider's products.

The availability, scope, and quality of AI Models may vary and may be limited or discontinued at any time without notice. You agree to use AI features only in compliance with these Terms and our Acceptable Use Policy.

11. Disclaimer of Warranties

The Services are provided "as is" without warranties of any kind. CozyIntellect disclaims all implied warranties, including merchantability or fitness for a particular purpose.

12. Limitation of Liability

CozyIntellect's total liability under this Agreement is limited to the amount you paid for the Services in the 12 months preceding any claim.

13. Confidentiality and Data Protection

13.1 Confidentiality:

You agree to maintain in confidence any non-public, confidential, or proprietary information disclosed by Cozy Intellect Inc. in connection with the Services, and to use such information solely for the purpose of fulfilling your obligations under this Agreement. This obligation does not apply to information that is publicly available, independently developed without use of confidential information, or lawfully obtained from a third party without restriction.

13.2 Data Protection:

Cozy Intellect Inc. processes personal data in accordance with applicable privacy and data protection laws, as further described in our Privacy Policy. In most instances, Cozy Intellect Inc. acts as a processor or service provider on your behalf, processing personal data only in accordance with your instructions, for example in relation to your content or workspace usage. In certain instances, such as where necessary for billing, account management, analytics, product development, and platform security, Cozy Intellect Inc. may act as an independent controller.

14. Indemnification

You agree to indemnify CozyIntellect against claims arising from your breach of this Agreement or misuse of the Services.

15. Dispute Resolution

15.1 Governing Law:

This Agreement is governed by the laws of the State of Delaware, USA.

15.2 Arbitration:

Disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

16. Changes to This Agreement

We may update this Agreement periodically and will notify you of significant changes. Continued use of the Services constitutes acceptance of such changes.

We implement reasonable and appropriate technical and organizational safeguards to protect your personal data against unauthorized access, use, loss, or disclosure. These measures include secure data transmission via TLS, encryption of data at rest, role-based access controls, and regular security assessments.

We may use your telephone number or other contact details to provide multi-factor authentication (MFA) for account security. You agree to receive verification codes via SMS or other secure channels as part of this process. Message and data rates may apply. You may opt out of non-essential communications at any time, but opting out of security-related messages may affect your use of the Services.

We may also use your contact details to send you communications about critical product updates, security notices, support responses, and optional promotional content. You may control your communication preferences or opt out of marketing messages by using the unsubscribe link provided in such emails or contacting us at [email protected].

Your consent to receive automated communications is voluntary and may be withdrawn at any time. However, withdrawing consent to receive critical notices may limit our ability to deliver certain Services to you. We are not liable for any charges imposed by your telecommunications provider for such communications.

17. Contact Information

For questions regarding this Agreement, contact us at:

CozyIntellect Inc.
Email: [email protected]

Thank you for choosing RetainApp.AI.